1. Accepted Payment Methods
At Family Fashion, we offer multiple secure payment options to provide a smooth and convenient shopping experience:
- Credit/Debit Cards (Visa, MasterCard, RuPay, Maestro, American Express)
- UPI Payments (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Net Banking (All major Indian banks)
- Wallet Payments (Paytm, Amazon Pay, Mobikwik, etc.)
- Cash on Delivery (COD) (Available with a fee of ₹60 per order)
2. Payment Processing
2.1 Prepaid Orders
- Orders placed using Credit/Debit Cards, UPI, Net Banking, or Wallets are processed instantly.
- Customers receive an order confirmation email/SMS upon successful payment.
2.2 Cash on Delivery (COD)
- COD is available for orders within India, subject to a ₹60 convenience fee.
- Customers must pay the full amount in cash at the time of delivery.
- Refusing multiple COD orders may result in restrictions on future COD purchases.
2.3 Failed Transactions & Payment Errors
- If a payment fails, customers should check their bank statement before retrying.
- Any amount deducted due to a failed transaction will be automatically refunded by the respective bank within 5-7 business days.
- If a refund is not received, customers should contact their bank first and then reach out to our support team at help@familyfashions.in.
3. Security & Fraud Prevention
- All online payments are processed through secure and encrypted gateways, ensuring customer data protection.
- Family Fashion does not store any payment card details.
- Orders flagged as suspicious or fraudulent may be canceled, and refunds (if applicable) will be processed accordingly.
4. Refund & Chargeback Policy
4.1 Refund Processing
Refunds are processed in 1-2 working days based on the payment method used:
| Payment Method | Refund Processing Time |
|---|---|
| UPI/Wallet Payments | 5-7 working days |
| Credit/Debit Cards | 5-7 working days |
| Net Banking | 5-7 working days |
| COD (if applicable) | Not applicable |
- Refunds are credited to the original payment method.
- In case of failed refunds, an alternative resolution will be discussed with the customer.
4.2 Chargeback Disputes
- If a chargeback is filed without prior communication, Family Fashion reserves the right to take legal action or restrict future purchases.
- Customers are encouraged to reach out to support before initiating a chargeback to resolve payment issues smoothly.
5. Order Confirmation & Invoice
- After a successful payment, customers receive an order confirmation email with a digital invoice.
- If an invoice is not received within 24 hours, customers should contact our support team.
6. Contact Information
For any payment-related queries, contact us at:
- Email: help@familyfashions.in
- Support Hours: Monday to Saturday, 10 AM – 6 PM IST
By making a purchase on Family Fashion, customers agree to this Payment Policy. Family Fashion reserves the right to modify this policy at any time.