Return and refunds

1. Introduction

Family Fashion is committed to ensuring a smooth shopping experience for all our customers. If you are not satisfied with your purchase, we offer a fair and transparent return and refund policy. This policy outlines the conditions, procedures, and timelines for returns and refunds.

By purchasing Family Fashion, you agree to the terms outlined in this policy.

2. Return Eligibility

We accept returns under the following conditions:

2.1 Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect item, you must notify us within 7 days of delivery.
• An unboxing video is mandatory to validate your claim.
• The item must be unused and in its original packaging.
• We will offer a replacement or refund based on product availability.

2.2 Item Not as Described

• If the product significantly differs from the description or images on our website, you can request a return within 7 days.
• The product must be unused and in its original condition.

2.3 Size or Fit Issues

• If the product does not fit as expected, you may request an exchange for a different size (if available).
• The product must be unused, unwashed, and in original condition.
• Customers will be responsible for return shipping charges unless there was an error on our part.

2.4 COD Orders

• COD orders are eligible for exchange or store credit only.
• Refunds for COD orders will be issued as store credit, not bank transfers.

3. Non-Returnable Items

The following items cannot be returned:

• Personalized or customized products.
• Undergarments, swimwear, and hygiene-related items.
• Clearance or final sale items.
• Items without original packaging or tags.

4. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at help@familyfashions.in within 7 days of delivery.
2. Provide Details: Include your order number, reason for return, and attach an unboxing video and images.
3. Approval & Instructions: Our team will review your request within 48 hours and provide return instructions.
4. Ship the Item: Pack the item securely and ship it back as per the given instructions.
5. Processing: Once we receive the returned item, we will inspect it and process the refund or exchange within 5-7 business days.

5. Refund Policy

Refunds are processed based on the original payment method:

5.1 Refund Deductions

• Cancellation Fee: If an order is canceled after it has been shipped, a cancellation fee of ₹50 will be deducted.
• Return Shipping Cost: If the return is due to personal preference (not product defect), the return shipping cost will be deducted from the refund amount.
• Partial Refunds: If the returned item is used, damaged, or missing parts not due to our error, only a partial refund will be issued.

6. Exchange Policy

• Exchanges are allowed only for size-related issues or defective products.
• If the requested exchange item is unavailable, a refund will be issued.
• The customer is responsible for return shipping unless it is due to a mistake from our end.

7. Late or Missing Refunds

If you haven’t received a refund within the expected timeline:

1. Check your bank account or payment method.
2. Contact your bank or payment provider.
3. If the issue persists, email us at help@familyfashions.in.

8. Contact Us

For any return or refund inquiries, reach out to us:

• Email: help@familyfashions.in
• Support Hours: Monday to Saturday, 10 AM – 6 PM IST

Family Fashion reserves the right to modify this policy at any time. By making a purchase, you agree to these terms and conditions.